A digital customer portal or member area is a must in today's world, both demanded by customers and saving costs by digitizing processes.
However, the portal can also easily lead to a negative customer experience:
- Customers do not have the credentials at hand
- A newly created account is empty, as the account is not in sync with the CRM.
- Services and contracts purchased locally are not listed in the portal.
Swilox enables smooth use of the portal for your customers and also for your business:
- Accounts can be created with one click on the cell phone directly in the customer center and prepared by the service staff:
- Passwords can not be lost - as none are needed
- Add existing and uncaptured contracts to the account via QR-Code
- Easy identification of customers in the local service center
- Higher security, as weak passwords are a thing of the past; can also be used for second factor authentication (2FA)
Increase the usage of your digital portal with Swilox.
